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Frequently Asked Questions
Quick answers to common questions
How does the AI generate reports?
CareScribe uses advanced AI to convert your voice recordings or notes into structured, professional documentation. The AI is trained specifically on care documentation requirements and uses your input as a guide while ensuring compliance with industry standards.
Is my data secure?
Yes, absolutely. We use bank-level encryption (AES-256) for all data, store everything in Australian data centres, and are SOC 2 Type II certified. We never share or sell your data.
Can I use CareScribe offline?
Yes! Our mobile app supports offline voice recording. Your recordings will automatically sync and be transcribed when you're back online.
What report types does CareScribe support?
CareScribe supports Shift Notes, Progress Notes, Incident Reports, and ABC Reports. Each template is designed to meet care industry documentation requirements.
How do I add team members?
Go to Settings > Team Management and click 'Invite Team Member'. Enter their email address and select their role. They'll receive an invitation to join your team.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your billing period.
Still need help?
Our support team is available around the clock.